Remote Supervisor of Servicing, Client Happiness

Jobgether

15h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Supervisor of Servicing, Client Happiness. In this pivotal role, you'll be responsible for guiding a team dedicated to enhancing client relationships and ensuring their happiness. Your leadership will empower frontline servicing agents, enabling them to provide exceptional support across various channels. You will oversee performance and compliance, striving for continuous improvement in servicing quality. Join us to make a direct impact on our clients' financial confidence and success.

Requirements

2+ years of experience in a contact center or loan servicing environment.
5+ years of people leadership experience (Supervisor, Lead, or similar).
Familiarity with CRM or servicing systems.
Strong knowledge of loan servicing and repayment processes.
Comfortable coaching and developing team members in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Clear and effective written and verbal communication skills.

Responsibilities

Lead, coach, and support frontline servicing agents and Team Leads.
Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS).
Help resolve escalated client issues and ensure strong problem resolution.
Monitor workflows, service levels, and servicing outcomes to meet team goals.
Partner with the Servicing Manager to roll out strategies and improve processes.
Ensure servicing work meets compliance and regulatory requirements.
Support team engagement, readiness, and ongoing development.

Benefits

Health, Dental, & Vision benefits plus savings plans.
Mac computers + work-from-home stipend to set up your home office.
Monthly internet and phone reimbursement.
Employee Stock Purchase Plan.
Restricted Stock Units (RSUs).
401(k) plan to help you save for retirement plus a company match.
Robust tuition reimbursement program.
$1,000 travel perk on each anniversary with the company to anywhere in the world.
Competitive days of annual PTO.
Competitive parental leave.