Customer Growth Leader

Solen Software Group

5d • Hybrid

About The Position

This is a rare chance to take full commercial ownership of a software business as a hands-on operator with real P&L accountability. You will serve as the Customer Growth Leader, acting as the driving force behind the company’s growth and realization of its full potential. This is not a passive management role, it’s a seat for a builder who will personally drive Sales and Customer Success, while providing oversight to the Professional Services, and Development teams and together scale the business and make customers successful.

Requirements

• Hands-On Operator: Comfortable owning outcomes directly rather than through delegation to a team.
• Commercial Owner: Proven experience carrying revenue responsibility and operating against targets.
• GTM Expertise: Has built pipelines, closed deals, and driven growth personally, not just overseen it.
• Product-Curious: Able to quickly learn the product well enough to demonstrate, sell, and problem-solve.
• High Initiative: Thrives in lean environments where progress depends on personal output.
• Customer-Credible: Confident engaging directly with customers at all stages of the lifecycle.
• Operationally Detailed: Willing to live in the details while still thinking strategically.
• Travel: Legally authorized to work in Canada and able to travel freely to the USA.

Responsibilities

• Directly drive the entire go to market commercial engine, including forecasting, pipeline development, and quota attainment.
• Define and execute a strategy to convert from a traditional Perpetual license model to a modern subscription model, significantly increasing the organization’s ARR.
• Own Sales and Customer Success while leading other cross-functional teams such as Support, Engineering, and Professional Services.
• Build Customer relationships, product usage, and loyalty to improve Net Revenue Retention (NRR), reduce churn, and drive customer expansion initiatives.
• Represent the company to customers, partners, and prospects as the face of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees