Customer Fulfillment Specialist

LiquidPower Specialty Products Inc. (a Berkshire Hathaway Company)•Houston, TX

About The Position

The Customer Fulfillment Specialist provides direct customer interface regarding product supply through phone calls, email, and in-person meetings. You will be responsible for pricing, contract administration, data systems, customer issues, product quality, and invoicing. The Customer Fulfillment Specialist is an integral part of the Sales Team and the key customer interface role for the team in tracking customer usage, equipment and product deliveries, and problem resolution.

Requirements

Adaptability – must be able to respond in a positive manner to changing responsibilities, expectations, processes, and software
Analytical skills – Must have strong ability to gather data and recognize trends
Communications skills – Strong writing and listening skills as well as the ability to present and influence others
Creative & Innovative - Must be able to see the big picture and work multiple details
Independent Producer –must be able to work individually without constant supervision
Leadership – must have demonstrated ability to use strong interpersonal skills and lead /guide others toward desired results
Planning and organizational skills – must be able to plan, multi-task, and prioritize projects and tasks in such a way as to meet deadlines, must have high level of attention to detail and accuracy
Software Skills – must be proficient (perform the skill with limited assistance) in Microsoft Office along with Business Warehouse and other proprietary Internet applications
Team Building skills - must be a team player focused on contributing to the organization in achieving results and able to work independently when needed
High School diploma or equivalent
3-5 years of business experience or 1-2 years of directly related Supply Chain experience.

Nice To Haves

GainSystems Supply Chain & Inventory experience
Customer Service experience
SAP business experience in the Sales & Distribution module

Responsibilities

Works jointly with sales personnel to learn the customer’s business and establish unity of purpose and direction to create an engaging relationship
In charge of other revenue sources, ensuring sales contracts are entered correctly in SAP (including verifying customer invoicing for product deliveries matches contract), and collaborating with Sales regarding rebates, credits, and debits
In collaboration with the Sales and Finance teams, assists with monitoring and resolving accounts receivable issues
Provides logistical and financial historical data and trends, including customer spend and volume usage, to customer and internal business units
Coordinates internally with finance team to ensure accurate sales order processing and financial reporting as timely as possible.
Performs nominations and daily scheduling of DRA supply to meet commitments and avoid customer downtime
Maintains accurate forecasts for customer inventories by obtaining, monitoring, and/or adjusting tank levels and injection rates within GAINS and communicates to transportation carriers.
Plans and coordinates product deliveries to ensure accurate and timely replenishment to customer by collaborating with transportation carrier
Responsible for reviewing, approving, and submitting orders in GAINS to SAP system. Enters orders/changes made outside of GAINS into SAP
Communicates to the customer planned deliveries, unexpected events and/or changes to the delivery schedule
Resolves customer issues and provides ad hoc customer support relating to miscellaneous account items
Facilitates product remediations in coordination with Technical Service Engineer
Accountable for following established processes, including maintaining required Internal Controls compliant records, activities, and reports and adhering to ISO Quality processes
Cultivates cross-functional relationships through participation on projects
Provides vacation relief scheduling coverage, as needed.
Other duties as directed by supervisor