Customer Fulfillment Representative

Kraton Performance Polymers Inc.•Belpre, OH

29d

About The Position

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Customer Service team at our Belpre, Ohio location. The Customer Fulfillment Representative acts as a primary customer contact for the placement and fulfillment of sales orders.

Requirements

Minimum 3 years of experience in customer service and/or sales function in a Business to Business (B2B) environment.
MS office and basic understanding of SAP, CRM and other relevant tools.
Ability to communicate clearly and articulately when speaking in an individual or group environment.
Ability to work collaboratively within a team environment.
Organizes thoughts with ability to present information in a clear and precise manner.
SAP experience.
Professional level communication in English; additional language is desirable.

Nice To Haves

Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable.
Professional level communication in English; additional language is desirable.
Export Operations training is desirable.

Responsibilities

Responsible for daily interaction and customer inquiries.
Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
Communicate any adjustments to customers as well as logistics parties.
Thorough knowledge of the Company's customers, products and services.
Work with customers and account managers to develop relationships that can improve service and increase customer retention.
Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
Review invoices on accuracy Invoice review.
Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable.
Handle matters expeditiously and proactively to completion, often with deadline pressures.
Support or participate in small projects or initiatives.