Customer Facing Technical Manager - TS/SCI w/Poly
About The Position
Customer Facing Technical Manager Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our differentiator. As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Facing Technical Manager joining our team. MEANINGFUL WORK AND PERSONAL IMPACT ● Leadership and Team Management: Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team. ● Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Ensure engineering best practices and reliable deployment processes are upheld. ●Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. Collaborate with stakeholders to align digital services with business objectives and technological advancements. ● Customer Relationship Management: Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. ● Budget and Resource Management: Manage financial resources, including budget planning and cost control measures. WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Customer Facing Technical Manager must have:
Requirements
- Education: Bachelor of Arts/Bachelor of Science
- Experience: 5+ years of related experience
- Required Technical Skills: Proven experience with leading and managing technical teams.
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities.
- Demonstrated ability to hire, mentor, and grow engineering talent.
- US Citizenship Required
Nice To Haves
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Relevant certifications (e.g., ITIL, PMP) are a plus.
Responsibilities
- Leadership and Team Management: Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team.
- Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Ensure engineering best practices and reliable deployment processes are upheld.
- Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Customer Relationship Management: Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Budget and Resource Management: Manage financial resources, including budget planning and cost control measures.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
