Customer Experience Specialist

Bath & Cabinet Experts•Indianapolis, IN

16d

About The Position

At Bath & Cabinet Experts, we know exceptional customer service drives our success. As a Customer Experience Specialist, you'll support customers through their project journey by scheduling appointments, communicating during installations, and resolving issues proactively. The ideal candidate has strong communication skills, attention to detail, and a true passion for delivering a world-class customer experience in a project-management type of role. Why Work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to deliver a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

Requirements

High school diploma or equivalent required
2+ years of customer service experience preferred
Excellent written and verbal communication skills
Customer-centric mindset with a commitment to delivering positive experiences
Ability to interact with customers and team members in a friendly, professional manner
Task-oriented and driven to meet or exceed goals
Ability to explain complex concepts clearly and simply
Ability to use empathy, remain calm, and maintain professionalism in challenging situations

Responsibilities

Schedule installation appointments while prioritizing customer needs to deliver on Bath & Cabinet Experts' promise
Respond professionally and promptly to customer inquiries via phone, email, and/or text
Accurately log customer interactions, appointment details, and follow-ups in the CRM system
Provide clear and simple answers to customer questions and service requests
Maintain knowledge of company products, services, and policies
Build and maintain positive rapport with customers
Proactively resolve issues or complaints to ensure a positive customer experience
Participate in trainings, team meetings, and contribute to continuous team development