Customer Experience Specialist

UNIPRO FOODSERVICE INC AND SUBSIDIARIES

3d•Remote

About The Position

The Customer Experience Specialist (CES) acts as the liaison between members, customers, suppliers, and UniPro staff members. The position’s primary focus is to build and maintain overall relationships with members and customers, allowing for open communication and opportunity resolution. The CES is responsible for carrying out terms outlined in the executed master distribution agreements and ensuring compliance to all agreed upon responsibilities.

Requirements

Associates degree or equivalent work experience required.
Excellent verbal and written communication skills required.
Must have excellent attention to detail and be self-motivated with a high degree of initiative.
Proficient in Microsoft Office software with expertise in Excel required.
Must have the ability to achieve a detailed understanding and knowledge of the reporting application.
Results-driven, highly motivated self-starter mentality is required.

Nice To Haves

Experience working in a customer-oriented environment with an emphasis on remote communication a plus.

Responsibilities

Communicates with members and tracks supplier contract information.
Responsible for managing master distribution agreements and assuring all triggers and terms are communicated and executed
Coordinates information flow between MUG, members, and customers
Performs sales analysis in accordance with policy and procedure.
Assist in development of customer meeting materials
Responsible for identifying areas of opportunity for both members and customers.
Conducts customer and member surveys.
Coordinates the start-up plan for new customers.
Oversees account transitions (new and lost business).
Assist in product recovery scenarios
Manages product recalls
Creative thinker, willing to suggest and research new policies in order to enhance and evolve current responsibilities.