Customer Experience Specialist

TEMO Sunrooms • Clinton Township, MI

7d • Onsite

About The Position

Luxury Backyard Living is seeking a full-time Customer Experience Specialist to support business operations during standard hours of 9:00 AM – 6:00 PM, Monday through Friday, with rotating Saturdays from 10:00 AM – 3:00 PM. This role is integral to providing exceptional service to both customers and internal teams across our showroom, call center, and lead generation efforts. Our mission is to deliver quality and innovative outdoor living solutions to homeowners, contractors, and commercial clients.

The Customer Experience Specialist is responsible for delivering a highly engaging, customer-focused experience across multiple channels, including the showroom, telephone, and home improvement shows. This role also provides administrative and operational support to ensure seamless customer interactions and efficient scheduling.

Requirements

• At least 2 years' experience as a customer experience specialist, or a similar call center role, and/or lead generation role
• Strong verbal and written communication skills
• Experience speaking to customers in person and via telephone is a must
• Ability to multitask and manage schedules effectively
• Proficiency in ERP, CRM systems, and Microsoft Office Suite.

Nice To Haves

• An associate degree in marketing, communications, advertising, business management, or in a related field desired
• Knowledge of home improvement products and services preferred

Responsibilities

• Handle and route all incoming customer calls, ensuring they are directed to the appropriate personnel.
• Welcome customers in our showroom, call all new customer inquiries, proactively identify customer needs, and take steps to ensure a positive experience.
• Coordinate and schedule appointments to ensure sales representatives’ routes are efficient and organized.
• Respond to customer inquiries across multiple platforms, including phone, email, social media, and chat, in a timely and professional manner.
• Provide general administrative support to the team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees