Customer Experience Specialist

County of Mecklenburg, NC•Charlotte, NC

2d•$20 - $28•Onsite

About The Position

Perform customer service work by providing information, handling customer inquires, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers regarding various Mecklenburg County programs of variety and specialization in a department.

Requirements

Minimum of two years of customer service or community service related experience
High School Diploma or equivalent
Knowledge of Administrative and clerical procedures and systems using various computer applications, managing files and records, transcription and other office procedures
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Active listening
Attention to detail
Critical thinking
Reading comprehension
Service orientation
Time management
Written and oral communication
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals and/or groups in a manner that engages the audience and helps them understand and retain information
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and the organization’s needs
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
General knowledge of various computer applications

Nice To Haves

Associate's degree

Responsibilities

Answer telephone and greet customers
Assist customers with program registrations, schedule appointments, take payments, or determine program eligibility
Process applications, gather information and conduct online database searches
Process invoices, applications and other necessary documents
Operate office equipment, fax machines, copiers and phone systems
Verify customer information through paper and online documentation
Maintain, update and organize electronic files, records and reports
Respond to and resolve customer inquiries regarding services available, community resource options, on-going programs and benefit status
Enter data into various computer applications and databases

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