Customer Experience Specialist

State Industrial • Cleveland, OH

8d

About The Position

The Customer Service Specialist is responsible for delivering world-class service that exceeds corporate customer service standards. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient order processing, issue resolution, and communication across departments.

Requirements

• Bachelor’s degree preferred or equivalent relevant experience
• 1–3 years of experience in a customer service or retail environment
• Proficiency in SAP and other related systems
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Demonstrated commitment to providing outstanding customer service
• Ability to understand and apply product knowledge in support of internal and external customers

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Handle inbound customer phone calls in a professional and timely manner
• Communicate effectively with internal teams including Sales Managers, Account Managers, and plant/office staff
• Accurately enter and maintain sales orders and new customer account information
• Investigate and resolve customer, order processing, and billing-related issues using sound problem-solving skills
• Assist with special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level