Customer Experience Specialist
About The Position
At Venture Home, we believe the transition to a clean-energy home should be straightforward and stress-free. We’re moving beyond just solar panels to help homeowners fully electrify their lives—from smart energy management to sustainable power. Our goal is to replace the typical headaches of home improvement with a process that is transparent, efficient, and genuinely rewarding. To achieve this, we need more than just technical experts; we need professionals who are energized by helping others. We are looking for empathetic communicators and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring our clients feel supported every step of the way. As a Customer Experience Specialist, you are the heartbeat of our operation. You aren’t just "support"; you are a project Sherpa. You’ll be the friendly voice and the guiding hand that ensures every homeowner feels heard, informed, and excited from the moment they sign on to the moment their system goes live (and beyond).
Requirements
- Experience: Prior experience in customer success, hospitality, or solar operations is a major plus.
- Skills: Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
- Systems: CRM experience is required (we’ll teach you our specific workflow, but you should know your way around a database).
- Presence: This is a full-time, in-office role at our Stamford, CT headquarters. We believe the best customer service magic happens when the team is together!
Responsibilities
- Advocate for the Homeowner: Be the dedicated point of contact, ensuring customers are never left wondering "what’s next?" through proactive updates.
- Master the Tech: Become an expert in home electrification, translating complex solar and energy concepts into simple, relatable wins for our customers.
- Drive the Experience: Manage inbound joy and outbound care via phone, email, and messaging with a "how can I help?" spirit.
- Solve the Puzzle: Work cross-functionally with our field and operations teams to smash roadblocks and exceed expectations.
- Work Smarter: Leverage cutting-edge AI tools, automation, and our CRM to spend less time on busy work and more time building real human connections.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
