Customer Experience Specialist

British Swim School•Buffalo Grove, IL

9d•$19 - $21•Onsite

About The Position

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community. We are excited to extend the British Swim School presence in the Buffalo Grove area Position(s) hired and onboarded in late April / early May We are looking for individuals passionate about creating a memorable customer experience The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Requirements

High school diploma or equivalent
Enthusiastic personality - enjoy interacting with customers (parents and children)
Excellent interpersonal communication and organizational skills
Customer service skills: 1 year
Have a responsible and professional demeanor
Must complete all required British Swim School specific training and testing

Nice To Haves

Swimming experience: 1-2 years beneficial but not required.
Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)

Responsibilities

Setting up and breaking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child’s progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.
Report to Business Owner, assist with other business needs
Work a schedule that typically includes Monday, Wednesday, Thursday (3:00 - 7:00pm) and Saturday (9:00am - 2:00pm)

Benefits

Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Exciting fun opportunity
Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
Paid training
Free uniforms
Opportunities for advancement (training & development)
Birthday off and paid!
Opportunity to make a difference in your community