Customer Experience Specialist

Direct Supply•Milwaukee, WI

30d

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Experience Specialist position, you’ll play a crucial role in enhancing customer loyalty by creating and managing customer event programs. As a key member of the Customer Event Team, you’ll ensure that our customer experience vision, standards, and strategic goals are reflected in every event. Your efforts will contribute to providing a consistent and exceptional experience for the 2,000+ customers who visit our campus annually.

Requirements

Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Ability to develop and implement strategies to foster customer engagement.
Superior organizational and time management skills with ability to prioritize and meet deadlines, coordinate people and schedules, and resolve problems.
Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.
Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Bachelor’s degree in Marketing or related field
3+ years of experience in marketing or marketing event programming experience
Ability to travel by car and/or plane up to 10%

Nice To Haves

Previous project management experience

Responsibilities

Support the Customer Experience Event Team in planning and executing customer events.
Lead cross-functional teams through strategic planning processes for events ranging from 30 to 200 attendees.
Identify key stakeholders and facilitate meetings to ensure effective collaboration.
Assist in content development and secure necessary approvals for event activities.
Coordinate and create marketing communication efforts for customer events.
Craft unique and relevant content and experiences tailored to various customer types.
Foster brand preference and support business objectives through engaging customer experiences.
Maintain strong communication channels within the organization regarding all Customer Experience activities.