Customer Experience Specialist
About The Position
WeatherPro Exteriors is built on delivering exceptional customer experiences from the very first interaction. As a family-owned company specializing in roofing, siding, and windows, we believe the way we serve our customers is just as important as the work we deliver. Our team is seeking a Customer Experience Specialist to serve as the first point of contact for our customers and a key contributor to our continued growth. In this role, you’ll engage with customers across phone, email, and text, helping guide them through the next steps of their exterior project. You are confident, organized, and energized by helping others. You take pride in doing things well and making every interaction count. If you love building relationships, improving processes, and making an impact, this is a role where you’ll thrive.
Requirements
- Customer service: 1+ year (required)
- A positive, team-oriented professional with a strong customer service background
- A clear and empathetic communicator who listens actively and builds rapport easily
- Highly organized, detail-oriented, and comfortable managing multiple priorities
- Motivated to learn, grow, and contribute at a high level in a growing company
- Comfortable using CRM tools and technology to improve efficiency
- Interested in data, metrics, and continuous improvement
Nice To Haves
- Office or administrative experience: 1+ year (preferred)
Responsibilities
- Answer and manage incoming calls, emails, and text messages from new and existing customers
- Schedule, confirm, and rehash customer and sales appointments with accuracy and care
- Respond to customer inquiries promptly while providing clear and helpful information
- Build trust and long-term relationships through friendly, professional communication
- Maintain accurate customer records and documentation within CRM systems
- Administer customer experience surveys and conduct quality assurance calls
- Track and report on department KPIs and performance metrics
- Identify opportunities to improve workflows, systems, and the overall customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
