Customer Experience Specialist

USA Insulation of Minneapolis•Minneapolis, MN

13d•$20 - $25

About The Position

As a Customer Experience Specialist for USA Insulation, you will be responsible for handling various administrative tasks and providing essential support to our insulation team. Your role will encompass office management, customer service, and maintaining accurate records. The ideal candidate will have excellent organizational and communication skills, a strong work ethic, and a commitment to delivering exceptional customer service. At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day. Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success. If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.

Requirements

High school diploma or equivalent.
Proven experience as an administrative assistant or in a related role.
Strong organizational and time management skills.
Excellent communication and customer service skills.
Proficiency in using office software, including word processing, spreadsheets, and email.
Familiarity with office equipment and phone systems.
Attention to detail and the ability to maintain accurate records.
Ability to work both independently and as part of a team.

Responsibilities

Greet and assist clients and visitors in a professional and welcoming manner.
Answer and direct phone calls, emails, and inquiries to the appropriate team members.
Schedule appointments for insulation assessments and installations.
Coordinate with insulation professionals to ensure timely and efficient project scheduling.
Maintain an organized office environment, including ordering supplies and overseeing office maintenance.
Assist with the preparation of quotes, invoices, and service orders for insulation projects.
Record and organize customer information, job details, and service records.
Handle customer inquiries and provide information about our insulation services, pricing, and scheduling.
Collaborate with the insulation team to ensure efficient scheduling and project execution.
Adhere to safety guidelines and maintain a clean and organized workspace.
Assist with administrative tasks and projects as required to support the company's operations.