Customer Experience Specialist

Phase 3 Marketing and Communication • Atlanta, GA

29d

About The Position

Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

Requirements

• Bachelor’s degree preferred
• A minimum of 2 years account management/customer service experience required
• Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment
• Working knowledge of a PC and Microsoft Office software
• Expert relationship building skills
• Detail oriented
• Expert organizational skills
• Project management, event management, or prior administrative skills preferred

Nice To Haves

• Project management
• Event management
• Prior administrative skills

Responsibilities

• Customer service, order entry, forecasting, quoting, and reporting
• Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
• Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
• Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
• Relationship building skills and be comfortable working directly with clients
• Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level