Customer Experience & Social Engagement Specialist
About The Position
We’re looking for a commercially driven, customer-facing professional to engage with customers while they are in our service department and create opportunities to acquire quality used vehicles. This is a hybrid role combining in-person customer interaction, digital engagement, and vehicle acquisition. You will use tools like SkiaVision to identify opportunities, start conversations, and guide customers toward selling or trading their vehicle. This role is ideal for someone who understands both sales and modern customer engagement someone who can connect, influence, and convert.
Requirements
- Strong communicator with natural confidence approaching customers
- Sales mindset with the ability to influence and close
- Tech-savvy and able to use CRM and engagement tools effectively
- High energy, self-motivated, and results-driven
- Enthusiasm and high energy throughout the sales workday
- Friendly, competitive personality, especially when handling objections & negotiating pricing
- Strong customer service, communication skills, computer and basic math skills
- Clean driving record & valid driver’s license
Nice To Haves
- Interest in training additional sales associates once you get up to speed and working in a team environment
Responsibilities
- Proactively engage customers in the service lane to discuss vehicle value and upgrade opportunities
- Use SkiaVision and internal tools to identify acquisition opportunities in real time
- Build rapport quickly and position our dealership as the easiest place to sell or trade a vehicle
- Work closely with sales and service teams to convert opportunities into purchases
- Maintain accurate activity tracking and follow-up
- Offer assistance or direction to any customer who enters the car dealership
- Assist customers in making a purchase decision by asking questions and listening carefully to their responses and needs
- Work directly with our employees and customers to develop relationships and help to enhance the sales process
- Explain product performance, application, and benefits to prospective customers
- Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Paid Vacation
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
