Customer Engagement Specialist

Power Design, Inc. • Saint Petersburg, FL

3d

About The Position

As a Customer Engagement Specialist, you’ll play an integral role in executing memorable and high-impact customer experiences. You’ll coordinate client visits, foster lasting relationships, and represent Power Design’s brand through hospitality and professionalism that creates raving fans.

Requirements

• Bachelor’s degree in Communications, Consumer Behavior, or a related field.
• 2+ years of experience in customer service, client relations, or event coordination.
• Excellent interpersonal and organizational skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to collaborate cross-functionally.
• Demonstrate Power Design’s values: integrity, accountability, teamwork, innovation, and growth.

Responsibilities

• Coordinate and manage customer visits, ensuring a seamless and professional experience from start to finish.
• Collaborate with internal teams to plan logistics and support high-visibility client events.
• Support the Customer Experience team by providing pre-visit planning and post-visit follow-up.
• Engage with visitors to ensure every interaction reflects Power Design’s values and service standards.
• Assist in preparing presentation materials and tours for visiting clients.
• Continuously seek opportunities to improve processes and elevate the customer experience.

Benefits

• Power Design has national health and dental plans, and we also offer life insurance and short and long term disability plans.
• You’ll receive paid vacations and holidays as well as national discount programs for everything from movie tickets to flowers, rental cars, phones and vehicles!
• We also offer a 401(k) retirement plan as well as incentive and recognition programs.
• Relocation opportunities may also be available!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees