Customer Experience Representative

Ingram Micro•Buffalo, NY

1d•Hybrid

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem, playing a vital role in the worldwide IT sales channel by connecting technology manufacturers and cloud providers with business-to-business technology experts. The company's market reach, diverse solutions, and digital platform Ingram Micro Xvantage™ differentiate it. The Customer Experience Representative role focuses on delivering and maximizing outcomes for aligned customers and their vendors through platform utilization. This includes recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives using platform data. As a Customer Experience Representative within Ingram Micro, a platform company, you will be crucial in enabling sales for a specific customer or product/service category. You will act as a customer/category subject matter expert, collaborating with sales teams, vendors, and customers to provide insights, technical expertise, and exceptional service. Your knowledge and strong communication skills will help identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.

Requirements

High school degree required.
Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and to collaborate with cross-functional teams and vendors.
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
Ability to pass a drug test and successfully pass a pre-employment (post offer) background check.

Nice To Haves

Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.

Responsibilities

Xvantage Expertise: Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
Solution Enablement: Focused on a portfolio of customers or vendors to build a full solution. Develop a comprehensive understanding of the products and services across the GTM organization. Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader. Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add. Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
Sales Support: Collaborate with the sales team to identify customer needs and recommend suitable solutions. Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
Customer Engagement: Proactively engage with customers to understand their challenges, goals, and requirements. Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
Customer/Vendor Relations: Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns. Leverage vendor partnerships to deliver the best solutions and value to customers.