Customer Experience Representative

GSM Services•Gastonia, NC

About The Position

At GSM Services, our customers come first—and that starts with you. As a Customer Experience Representative, you’ll be the friendly, professional voice that connects our customers to the high-quality service we’ve delivered for nearly a century. If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional service, we want to meet you!

Requirements

Professional appearance and demeanor
Strong attention to detail and excellent organizational skills
Reliable, self-motivated, and proactive
Ability to remain calm and effective under pressure
Excellent verbal and written communication skills
Strong interpersonal and customer-focused skills
Proficiency with MS Word, Excel, and Outlook
Proven ability to multitask in a fast-paced, dynamic environment
Ability to read and write English at a high school level

Nice To Haves

1+ years in Customer Experience or Customer Service (preferred)

Responsibilities

Deliver outstanding customer service while upholding GSM Services’ quality and performance standards
Answer incoming calls and direct them efficiently
Make outbound follow-up calls for service and sales support
Schedule service and sales appointments accurately and professionally
Take and relay phone messages promptly
Provide clear, helpful information to customers
Perform general administrative and clerical support duties
Prepare correspondence and documents
Conduct 3-Month Happy Calls to ensure customer satisfaction
Confirm appointments across all divisions as needed
Participate in the On-Call Phone Support Rotation for weekends and holidays