Customer Experience Representative

Swyfft • Morristown, NJ

12d • $45,000 - $50,000 • Remote

About The Position

Our Customer Experience Team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies. As a Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its policyholders and agents.
This is a customer-facing position that requires exceptional phone, chat, and email communication skills. We are looking for friendly, collaborative, customer focused team members who genuinely enjoy helping customers and resolving their problems.
Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you!
This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Requirements

• 3+ years of experience in the insurance, customer service industry, or related field.
• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel).
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Reliable high-speed internet connectivity
• Designated quiet work from home space.
• High School Diploma or its equivalent (GED) is required.
• Provide a great customer experience to our customers and agents in a fast-paced, high-call volume atmosphere.
• You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at your best.
• You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.
• You're motivated, show initiative, and understand what it means to get the job done!
• You have excellent organizational skills, attention to detail, and strong ability to multitask.
• You work well with others in a fast-paced, collaborative environment.

Nice To Haves

• Familiarity or previous experience working in a homeowner policy focused environment is a plus.
• Bi-Lingual (English/Spanish) is a plus.
• Previous experience using Zendesk is a plus, but not required.

Responsibilities

• Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
• Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
• Processing endorsements and cancelations for our agents and policyholders.
• Other miscellaneous projects and administrative duties as needed.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees