Customer Experience Representative

Enterprise•Orlando, FL

9d•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at the Orlando Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $19.61 / hr ($20.11 / hr after 4pm) PLUS monthly customer service based bonus incentives. This is an anticipated yearly pay of $40,800 / year to $50,000 / year. This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd., Orlando, FL 32827 We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Apart from religious observation, interested candidates must be able to work a full-time (40 hour/week) EVENING shift schedule, including weekends and holidays. Days off on the weekdays.

Requirements

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years
Must be able to understand, read, write and speak English
Must be willing to work at the Orlando International Airport
Must be willing to accept pay of $19.61/hour ($20.11/hour after 4pm) plus incentives
Apart from religious observation, must be able to work a full-time (40 hour/week) EVENING shift schedule, including weekends and holidays. Days off will be on weekdays.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training