Customer Experience Partner

Amcor•Devens, MA

About The Position

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube Job Description Purpose Maintain high level of satisfaction from all customers

Requirements

Ability to multi-task
Strong interpersonal skills
Strong organization skills
Strong phone skills; ability to communicate in a clear, understandable manner
Strong problem-solving skills
Ability to adjust to changing environment
Ability to work independently with attention to detail
Ability to work in a team environment
Ability to thrive in a fast-paced environment
Strong desire to assist customers
1 year of experience in a customer service environment
High School Diploma
Regularly required to sit, stand, walk and communicate
Ability to see and hear
Regularly required to work at computer terminal and telephone

Responsibilities

Answers incoming phone calls from customers
Solves customer issues and ensures customer satisfaction
Performs data entry of all types of orders
Processes credits and Return Material Authorizations
Tracks backorders and notifies customers of backorder status daily
Provides tracking information to customers upon request
Interacts with Production and Shipping to ensure timely service

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)