Customer Experience Operations Analyst
About The Position
We are seeking a Customer Experience Operations Analyst to join our growing Revenue Operations team. This role is crucial for developing the operational foundation of our Customer Experience organization, acting as the connective tissue between technical Solutions Architects, the Sales organization, and the operational teams essential for smooth business function. This role is vital for ensuring our technical, pre-sale through delivery, operational processes scale with our rapid growth. This role will act as an operational backbone for our Customer Experience function, bringing structure and clarity to a complex, fast-moving environment. You will manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence. This role requires close collaboration across Revenue Operations, Accounting, Engineering, and Customer Experience to deliver best-in-class customer experiences. You will be energized by solving complex problems at the intersection of technology and operations.
Requirements
- 5-7 years of experience in customer experience/solutions operations, business operations, or a similar role-ideally in cloud infrastructure, SaaS, or AI/ML environments.
- Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms.
- Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders.
- Analytical and systems-minded thinker, capable of turning data into actionable insight.
- Excellent written and verbal communication skills.
Nice To Haves
- Previous experience with cloud infrastructure concepts (e.g., Kubernetes, container orchestration, and AI/ML infrastructure).
- Familiarity with DevOps or AI/ML tooling (e.g., SUNK, Terraform, Helm, or related platforms).
- Willingness to work in a hybrid environment (3 days per week in-office)
Benefits
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
501-1,000 employees
