Customer Experience Office Manager

Floor Coverings International - JDR•Town of North Hempstead, NY

6d•$20 - $25•Onsite

About The Position

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job. What You’ll Do — A Little Bit of Everything, and That’s the Fun Part

Requirements

2+ years in office admin, customer service (flooring or home services is a big plus).
Must have a valid driver’s license and reliable transportation.
Must be a U.S. citizen.
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.

Nice To Haves

Bonus: you dabble in content creation or editing.

Responsibilities

Stay on top of the phone system so every call hears your voice.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.
Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.