Customer Experience Office Manager

JDR•Port Washington, NY

1d•$20 - $25

About The Position

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job. Awie and Guy are proud to be among the newest franchise owners in their area, and they couldn’t be more excited to be building their business in the same community where they live and are raising their two children. For them, this isn’t just a business — it’s personal. With more than 25 years each in the corporate world, Awie and Guy gained invaluable experience in leadership, operations, and customer care. Yet, they always shared a dream of owning something of their own — a business built around their values, their vision, and their family. When they discovered the Floor Coverings International model — where customers are treated with genuine kindness and respect while receiving a beautiful flooring transformation — they knew they had found the right fit. The combination of strong systems, exceptional products, and a customer-first philosophy immediately resonated with them. Now, as they continue to grow, Awie and Guy are excited to bring on their first employee — someone who shares their passion for outstanding service and community impact. Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

Requirements

2+ years in office admin, customer service (flooring or home services is a big plus).
Must have a valid driver’s license and reliable transportation.
Must be a U.S. citizen.
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.

Nice To Haves

Bonus: you dabble in content creation or editing.

Responsibilities

Stay on top of the phone system so every call hears your voice.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.
Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.