Customer Experience Mgr

Five Below•El Paso, TX

1d•Onsite

About The Position

At Five Below, growth is driven by individuals who embrace the purpose: to provide an amazing experience, filled with unlimited possibilities, priced affordably, allowing customers to always say yes to new and cool items. The company emphasizes a strong culture, known as The Five Below Way, which embodies values and behaviors that inspire associates. This role is about creating a 'WOWplace' through big ideas, super energy, and passion. The Customer Experience Manager is responsible for ensuring exceptional customer service, leading front-end operations, and supporting store management.

Requirements

High School Graduate or equivalent
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsible for performing store manager duties in their absence
Partners with the store manager to recruit, train, coach, develop and supervise all crew members
Reviews all corporate communications and reacts accordingly
Partners with the entire store leadership team in merchandising procedures and World Recovery
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room