MGR-QUAL PAT EXPERIENCE-PPN
About The Position
Under the direction of the Director - Quality and Clinical Services, the PPN Manager, Patient Experience is responsible for working closely with physicians, staff, and leadership to shape, guide and direct the overall quality and service programs and metrics within PPN. Responsibilities include, planning, organizing, influencing, process improvement, scorecard management, development of action plans, and partnering with payers to enhance the quality of care. The Manager, Patient Experience is responsible for compiling data and tracking performance metrics related to PPN quality, service, and physician compensation metrics. This individual will work alongside the operations team to develop performance improvement plans with all associated metrics – working closely with operations directors, physician champions, and our Quality Assessment and Improvement committee.
Requirements
- Bachelor's degree in Business, Healthcare Management, Healthcare related field
- 3 - 5 years of job related experience
- Progressive healthcare leadership experience including planning and process improvement.
- Extensive experience working directly with physicians
- development of process improvement plans
- Strong communication
- planning
- experience with Six Sigma, LEAN, PDSA
Nice To Haves
- MBA, MHA, MPH, or Clinical MS Degree
- Quality improvement experience
- working with payers
Responsibilities
- planning
- organizing
- influencing
- process improvement
- scorecard management
- development of action plans
- partnering with payers to enhance the quality of care
- compiling data
- tracking performance metrics related to PPN quality, service, and physician compensation metrics
- develop performance improvement plans with all associated metrics
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What This Job Offers
Job Type
Full-time
Career Level
Manager
