Customer Experience Measurement (CXM) Strategist

Securian Financial•Saint Paul, MN

46d•Hybrid

About The Position

We're looking for a Customer Experience Measurement (CXM) Strategist to help drive Securian's CXM program forward. In this role, you'll partner with cross-functional teams-business leaders, analytics, technology, research, and experience designers-to turn customer insights into measurable business impact. If you're passionate about customer experience, skilled in research methodology, and able to influence through data-driven storytelling, we'd love to hear from you. Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. This position requires you to live within in a commutable distance (90 minutes) of our Home Office in St. Paul, MN. You'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. #LI-Hybrid

Requirements

Bachelor's degree in a related field or equivalent work experience.
3-5 years of relevant professional experience in CX measurement, research, data analysis, or a related field.
Expertise in CX measurement research methodology and study design (quantitative and qualitative), including data analysis.
Ability to link CX data with enterprise data to uncover actionable insights.
Advanced skills in preparing and joining data sets across systems and tools.
Proven ability to communicate technical content to diverse audiences and influence through compelling narratives.
Strong organizational skills with the ability to manage multiple priorities.
Comfort with ambiguity and change; ability to see the big picture and drive transformation.

Nice To Haves

Master's degree in social sciences or related field.
Experience in financial services.
Familiarity with Qualtrics (dashboards, reports, Stats iQ).
Internal Securian Financial job title for this position is Strategy and Innovation Consultant

Responsibilities

Collaborate with the CXM Program Manager, internal stakeholders, and external vendors to deliver actionable insights that shape strategy and experience design.
Serve as a trusted advisor and subject matter expert for teams leveraging CXM insights for continuous improvement.
Translate complex data from multiple sources into clear, actionable recommendations.
Use storytelling and visualization to influence decisions and motivate teams.
Develop and present analyses that support problem-solving, prioritization, and executive decision-making.

Benefits

Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group

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