Customer Experience Marketing Specialist

American Homes 4 Rent • Las Vegas, NV

11h

About The Position

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a Customer Experience Marketing Specialist to join our team. This role involves implementing and analyzing customer experience strategies, conducting customer surveys, and maintaining customer journey maps. Your work will directly contribute to enhancing customer satisfaction, retention, and loyalty.

Requirements

• Bachelor’s degree in Marketing, Consumer Insights, or a related field required.
• Minimum of two (2) years of experience in customer experience, customer journey, brand/customer surveys and/or consumer insights.
• Familiarity with reporting software (i.e., Power BI or Tableau).
• Experience using survey tools (Customer Voice, Qualtrics) and CRM (Salesforce, Dynamics365).
• Experience in social media listening, insights tools, analytics, reporting.
• Excellent verbal and written communication, problem-solving, planning, and analysis skills.

Nice To Haves

• Master’s degree in Marketing or a related field preferred.
• Minimum two (2) years of active marketing experience with hands on, development and execution of marketing strategies preferred.
• Marketing certifications such as American Marketing Association (AMA) Certified Professional Marketer, Direct Marketing Association (DMA) Certifications, Hootsuite Certifications, Google Analytics certification, Adobe Certification etc. preferred.

Responsibilities

• Implement and monitor customer experience initiatives, using feedback and engagement metrics to make data-driven recommendations for improvement.
• Conduct survey campaigns targeting both customers and residents, and maintain CRM views and PowerBI reports.
• Map out the customer journey, identify pain points, and collaborate with the Director of Customer Experience to develop strategies to enhance the overall customer/resident experience.
• Stay informed about the latest survey trends and innovations in the Customer Experience (CX) space.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• tuition reimbursement program
• 9 paid holidays per year
• accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level