Customer Experience Intern

Chubb • Chattanooga, TN

29d • Onsite

About The Position

Combined Insurance, a Chubb company, is seeking a Customer Experience Intern to join our fast-paced, high energy, growing company for a Summer 2026 internship. Combined Insurance is a leading provider of workforce supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Combined Insurance Intern where you will have the opportunity to gain career-building experience. Who are we looking for? Successful interns at Combined Insurance come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Combined: Results orientation: a demonstrated ability to meet commitments; including under pressure Intellectual agility: capable and willing to master and apply new knowledge Personal capacity: accepting and welcoming of additional responsibility over time Communication skills: an ability to communicate successfully in various settings Interpersonal/team skills: able to work effectively with colleagues at all levels Self-leadership: an ability to take full ownership of work and show initiative as needed Client focused: understanding of the needs of customers and clients Work ethic: a commitment to hard work and a high ethical conduct

Requirements

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data analysis tools is a plus.
• Currently pursuing a degree in Business, Marketing, Communications, or a related field.
• Strong analytical skills and the ability to interpret data effectively.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills and the ability to multi-task.
• A passion for customer service and a willingness to learn.
• Local to Chattanooga or Chicago area; must be able to work 4 days in the office.

Nice To Haves

• Business
• Marketing
• Communications
• or a related field.

Responsibilities

• You will work closely with the Customer Experience Director to analyze feedback, develop solutions, and create engaging content that fosters a positive experience for our customers.
• Assist in gathering and analyzing customer feedback through surveys and interviews.
• Help identify areas for improvement in the customer journey and contribute to developing actionable strategies.
• Collaborate with various departments (e.g., Marketing, Sales, Product) to ensure a cohesive customer experience.
• Support the creation and maintenance of customer experience resources, including guides, FAQs, and training materials.
• Participate in customer experience projects, from planning through execution, and evaluate their effectiveness.
• Assist in organizing customer engagement initiatives, events, or webinars.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees