Customer Experience Operations Intern
About The Position
Customer Experience (CX) Operations Intern What is iManage U? iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 8th and will run through Thursday, August 8th. This internship will be based out of our downtown Chicago office, with regular activities requiring in-person presence. Goals of the Program: iM Making An Impact: Leave your mark on your team by owning and completing assigned projects iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people iM A Connector: Meet & connect with as many interns and iManage employees as possible iM Inspired: Learn from our leadership team and ask questions during our lunch and learns iM Social: Enjoy intern events, and everything iManage has to offer this summer Being an intern on our CX Operations team means... You will be responsible for supporting our iManage Customer Experience Operations Team (CX Ops). CX Ops is responsible for the operational excellence of the Customer Experience department and supports the organization through CX data management & reporting, service configuration and provisioning, contract intake & documentation, and the optimization of operational processes. You will have an opportunity to come and work directly within our global team to support the entire Customer Experience Organization and will work on projects that will make an impact across iManage. We’re looking for individuals that are passionate about technology and have stellar communication skills.
Requirements
- Been currently pursuing a bachelor’s degree
- A keen interest in technology, process development, or business operations related fields
- A self-starter attitude and ability to manage competing priorities
- Experience working under tight deadlines with high attention to detail
- Strong communication skills (both written and verbal)
- Ability to be flexible and coordinate with geographic team around the world
Responsibilities
- Assisting with the roll out of process and programs within the Customer Experience Team
- Developing internal process guides and organizational communications and that will lead our team to success
- Researching and testing internal user experience within the tools Customer Experience uses
- Supporting data cleanliness and information visualization initiatives and programs
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What This Job Offers
Career Level
Intern
Number of Employees
1,001-5,000 employees
