Customer Experience (CX) Accounts Receivable Supervisor - Gulf Coast Region

Airgas • Tulsa, OK

3d • Onsite

About The Position

Airgas is Hiring for a Customer Experience (CX) Accounts Receivable Supervisor - Gulf Coast Region in Tulsa, OK! The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the supervision of a team of CX Representatives and Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative, customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy, and increased purchases. We are looking for you !

Requirements

• Minimum of two years in a team leader or supervisory role.
• Candidates without a degree need an additional two years supervisory experience.

Nice To Haves

• Associate or Bachelor degree
• Two-plus years accounts receivable experience in a high-volume, fast-paced environment with some experience as a Customer Experience Representative.

Responsibilities

• Develop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management.
• Provide training and education to CXRs and CXSs related to credit policies and procedures.
• Identify issues with billing, pricing or other customer experience areas.
• Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.
• Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.
• Negotiate the resolution of collection matters with customers, escalating critical matters to CX Accounts Receivable Manager.
• Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
• Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
• Support the Division Customer Experience organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy.
• Identify staffing issues with performance evaluations, training, and scheduling of resources.

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree