Customer Experience Content Writer

Kaeppel Consulting • San Antonio, TX

49d • Hybrid

About The Position

Kaeppel Consulting is seeking a Customer Experience Content Writer to craft engaging, clear, and user-centered content that supports customer journeys and digital experiences for a confidential client. The ideal candidate will be skilled in plain language writing, tone consistency, and content strategy. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Requirements

• Bachelor’s degree in English, Communications, Journalism, or related field.
• 3–5 years of experience in UX writing, content design, or digital communications.
• Exceptional writing, editing, and organizational skills.
• Experience with content management systems (e.g., Adobe Experience Manager, WordPress).
• Familiarity with accessibility and plain language principles.

Responsibilities

• Write and edit content for digital interfaces, communications, and knowledge bases.
• Align content with CX research insights and design goals.
• Collaborate with designers and researchers to ensure clarity and usability across touchpoints.
• Create and maintain content guidelines, voice, and tone standards.
• Support testing and iteration of content based on user feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees