Customer Experience Associate (Onsite)

Printfly•Philadelphia, PA

23d•Onsite

About The Position

Everyone loves t-shirts! At RushOrderTees.com, we bring creative, custom apparel to life. As the fastest custom apparel company in the industry, we pride ourselves on speed, quality, and an energetic team culture. We’re growing and looking for driven, customer-focused individuals to join our Customer Experience / Sales team. We are one team with one mission: delivering high-quality custom products with the fastest turnaround times while providing an exceptional customer experience. If you’re a quick learner, confident communicator, creative problem solver, and thrive in a fast-paced environment — we’d love to meet you.

Requirements

Strong customer service mindset with a passion for helping people
Confident communicator
Comfortable juggling multiple tasks in a fast-paced team environment
Creative, detail-oriented, and solution-focused
Ability to think outside the box and problem-solve independently
Sales experience preferred but not required
Strong computer proficiency — comfortable navigating multiple systems at once
CRM experience (Salesforce a plus)
Typing speed of 60+ WPM (Test here: https://10fastfingers.com/typing-test/english )
Excellent attention to detail, organization, and multitasking skills
Prior experience in custom manufacturing is a plus, but not required

Responsibilities

Assist customers via phone and email
Provide accurate order support
Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery
Complete time-sensitive follow-ups
Serve as an advocate for customers by resolving complex or escalated issues with thoughtful, customer-focused solutions
Partner with Sales, Customer Experience, and internal teams to ensure product issues are resolved efficiently