Customer Experience Associate

TELYRX LLC•Clearwater, FL

1d•$20•Onsite

About The Position

Join our dynamic team as a Customer Experience Associate, where your empathy, attention to detail, and passion for patient care help shape the future of healthcare delivery. At TelyRx, you’ll ensure every customer feels supported, valued, and empowered on their health journey. As a Customer Experience Associate, you’ll play a key role in providing personalized support to our patients. Whether you have pharmacy experience or a background in healthcare or customer service, this role is perfect for empathetic individuals passionate about making a real difference in people’s lives. You’ll assist customers with medication needs, answer questions, and resolve concerns in a way that builds trust and loyalty. We offer a flexible schedule and are currently seeking individuals who are available for daytime, evening, and weekend shifts.

Requirements

Empathy First: A passion for helping others and delivering a truly supportive patient experience.
Experience: 2+ years in any customer-facing role (bonus if you have pharmacy, healthcare, or medical experience).
Communication Skills: Strong writing, spelling, and verbal communication.
Problem Solver: Quick thinker with a solutions-oriented
Tech-Savvy: Comfortable navigating multiple systems and information sources.

Responsibilities

Provide thoughtful, empathetic support via email, phone, chat, and messaging systems.
Help customers navigate their medication orders and resolve issues quickly and personally.
Build long-term relationships with patients by offering helpful product and service advice.
Maintain up-to-date knowledge of TelyRx products and offerings in a fast-changing environment.
Support a smooth and hassle-free pharmacy experience using your healthcare knowledge and people skills.
Report customer trends, feedback, and insights to the team.
Meet and exceed performance targets while maintaining attention to detail and quality.