Customer Experience Associate

1st Financial Bank USA • Southbury, CT

7d • Onsite

About The Position

For more than two decades, Premier Financial Services has been recognized within the automotive industry as an innovator and nationwide leader in lease financing of new and previously owned exotic, vintage and luxury vehicles. We finance cars purchased through authorized and independent dealers, and through private party transactions and auctions. Premier Financial Services is a wholly owned subsidiary of 1st Financial Bank USA.
The Customer Experience Associate plays a key role in keeping our luxury and exotic vehicle portfolio running smoothly. From insurance coordination to customer support, you’ll help ensure every detail behind the scenes matches the premium experience we deliver on the road.
If you’re detail-obsessed, customer-focused, and thrive in a fast-paced environment, this role puts you right in the driver’s seat.

Requirements

• Clear, confident verbal and written communication skills.
• A calm, solutions-first mindset- even under pressure.
• Proficiency with Microsoft Office and standard office tools.
• High integrity and respect for confidentiality.
• The ability to move fast without missing the details.

Nice To Haves

• Customer service experience a plus.

Responsibilities

• Deliver white-glove service to our customers- every interaction counts.
• Update and maintain lessee information with accuracy and discretion.
• Answer phone calls and emails from clients. Resolve issues with professionalism and confidence.
• Assist with managing vehicle insurance details, including pending cancellations and follow-ups with agencies.
• Participate in weekly team meetings and collaborate across departments.
• Support daily Account Services operations, including registrations, fines, payoffs, and ACH setup.

Benefits

• We offer competitive benefits, unwavering support, and an environment where you are empowered to thrive personally and professionally. This includes generous PTO, a stocked kitchen, monthly lunches, team celebrations and an incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees