Customer Experience Specialist (Onsite Overnight)

BOOSTER • San Jose, CA

19d • $25 - $30 • Onsite

About The Position

As a Customer Experience Specialist , you will be the frontline of support for our customers, ensuring seamless interactions and top-tier service. You will work closely with Customer Success Managers (CSMs) to address customer inquiries, resolve issues, and provide proactive communication that enhances the customer journey. Your role will be crucial in maintaining high levels of customer satisfaction and operational excellence.

Responsibilities

• Customer Support & Issue Resolution: Respond promptly to customer inquiries via phone, email, and chat, ensuring timely and effective resolution of concerns.
• Account Assistance: Assist customers with order tracking, service updates, billing inquiries, and account management.
• Proactive Engagement: Monitor customer accounts and usage trends to identify potential issues and opportunities for engagement.
• Collaboration with CSMs: Work closely with Customer Success Managers to support customer needs, providing insights and feedback to enhance overall service.
• Process Optimization: Identify opportunities to improve internal processes that enhance customer experience and efficiency.
• Customer Education: Guide customers on Booster’s products, services, and best practices to maximize their experience.
• Data Entry & Documentation: Maintain accurate records of customer interactions and feedback in the CRM system (e.g., HubSpot, Salesforce).
• Escalation Management: Recognize and escalate complex issues to the appropriate teams while ensuring follow-through on resolutions.

Benefits

• Medical Benefits
• Best in class Medical, Dentist and Vision!
• We also offer Kaiser for CA Residents only.
• Cutting-edge tech: We’re building the world’s first unified energy network
• Competitive medical, dental, vision, disability, and life insurance coverage for teammates!
• Unlimited PTO and up to 12 weeks of parental leave
• Stock Options at a fast-growing startup with strong VC backing
• Individuals seeking employment at Booster are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws.
• Booster does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees