Customer Onsite Specialist
About The Position
As a Customer Onsite Specialist, you will visit different job sites maintained by Wonolo’s customers (commonly a warehouse or production facility) to ensure customers and local workers (Wonoloers) have easy access to our support channels. You’ll be working with both Wonoloers and customers, serving as a product expert of the Wonolo app, a problem-solver, and a human connection. As needed, you will serve as a local recruiting operations agent, helping to acquire, onboard, or assess workers for W2 jobs on the platform. You’ll help Wonoloers and customers navigate routine tasks as well as new challenges. You will be immersed in a fast-paced environment that is constantly in flux. Most importantly, you will have a direct impact on supporting local workers by helping to shape the future of work. We're looking for someone who is organized, can take initiative, can speak to different stakeholders including job site supervisor and gig economy workers, and has problem-solving skills who can operate in an ambiguous environment. You will serve as the face of Wonolo to various Customers and Wonoloers and will ensure both are having a seamless Wonolo experience. This is a full-time hourly role (40 hours per week) working between February 24 - March 22, 2026 and is being hired to specifically support Wonoloers working at the Houston Rodeo.
Requirements
- 1+ years of experience in an applicable role such as staffing, operations, customer service, or sales.
- Comfortable working in a stadium environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including operations managers, individuals not familiar with Wonolo, and the experienced Wonoloer community.
- Reliable, responsive and able to work under minimal supervision - you’ll be physically onsite, but collaborating with other Wonolo team members virtually.
- Self-driven to complete tasks and to proactively solve issues.
- A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions.
- Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack.
- This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation.
Nice To Haves
- Marketplace and/or startup experience
- Experience in the industrial/warehousing environment is a plus
- Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Looker
Responsibilities
- Travel to NRG Stadium in Houston, TX and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
- Build trusting relationships with customers and advise on potential improvements to their standard operating procedures
- Triage issues between Customers, Wonoloers, and Account Managers using white-glove support skills.
- Escalate feedback to improve the customer and Wonoloer experience. Serve as an expert on the ins and outs of our software and terms as applicable to Wonoloers and customers
- Connect with Wonoloers and act as an additional resource for de-escalations, questions, and support
- Be responsible for updating team of any onsite work related injuries and completing local W/C process, as well as monitor for worker absenteeism or worker-related performance issues
Benefits
- The opportunity for growth in a mission-driven and well-funded start-up
- Meaningful equity and company bonus
- We pay 100% of the medical/dental/vision insurance premiums for you
- Cell phone reimbursement and company laptop
- Retirement plans as well as life and disability insurance
- Access to no-cost on-demand mental health support, including counseling, mindfulness and meditation, and well-being courses
- We encourage a healthy work-life balance and offer flexible schedules
- Team outings, happy hours, company off-sites, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
