Abeka Customer Experience (Full Time/Remote)

Pensacola Christian College

1d • $16 • Remote

About The Position

Abeka Customer Experience (Full Time/Remote) The Customer Experience Agent ensures Abeka's customers have the "Best Educational Experience in the World." As a member of the primary contact team for customers interested in Abeka products and services, the Agent places orders, responds to inquiries, and manages complaints. Available in these states: AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53/hr., Required hours are Monday-Friday 8-5 pm CST (with 1 hour for lunch) 40 hrs./wk.

Requirements

• Required Education: HS
• Required Experience: 1+ years in customer service
• Communication
• Deadline Management
• Detail-Oriented
• Learning Quickly
• Multitasking
• Operating Office Equipment
• Prioritization
• Quick Thinking
• Social Media Platform
• Working Independently
• Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge.
• Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.

Nice To Haves

• Preferred Education: College Degree
• Preferred Experience: 3+ years in customer service

Responsibilities

• Communicate with Customers Respond to incoming calls, chats, and emails.
• Provide sufficient answers and solutions to all customer questions.
• Handle customer complaints and concerns respectfully and professionally.
• Redirect customers to other departments and teams when appropriate.
• Resolve Customer Issues Take complete ownership of any customer concern you encounter.
• Acknowledge issues, empathize with the customer, and work to quickly and effectively resolve problems on the first contact.
• Increase Job Knowledge Know and understand all policies, procedures, and process of the Customer Service department.
• Participate in refresher training and new skills training; always seeking knowledge and new ways to improve the customer experience.
• Recommend Improvements Utilize customer feedback and work experience to suggest improvements to the procedures and processes of Customer Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED