Customer Experience Advocate
About The Position
At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Join Our Dynamic Team as a Customer Experience Advocate at Panduit! Are you passionate about delivering exceptional customer experiences and making a real impact? At Panduit, we’re looking for a Customer Experience Advocate to take center stage and ensure every interaction with our customers is smooth, seamless, and memorable. As a key player in our customer success journey, you’ll be the driving force behind creating a frictionless experience by delivering proactive solutions and transparent communication.
Requirements
- Education : An associate’s degree or relevant equivalent experience in lieu of degree.
- Experience : 0-2 years of experience in a customer-facing role.
- Your Skills : A knack for building relationships, a solutions-oriented mindset, and a commitment to creating exceptional customer experiences.
- Customer-Focused : You thrive in fast-paced environments and are driven by the opportunity to solve problems, delight customers, and make a difference.
Nice To Haves
- Systems : Experience using systems like Oracle or SAP, CRMs (e.g. Microsoft Dynamics or similar), and Microsoft Suite (Teams, Outlook, etc.) preferred.
Responsibilities
- Own the Customer Journey : Independently manage all aspects of the customer experience, from orders and product inquiries to returns and discrepancies. Your role will span the entire order cycle, ensuring seamless deliveries and smooth transactions.
- Collaborate Across Teams : Work closely with cross-functional teams – including GSC, Pricing, SPA, A/R, Sales, and BUs – to exceed customer expectations and build lasting relationships that foster brand loyalty.
- Be the Customer Champion : Serve as a trusted point of contact, guiding our regional customers and sales teams with your expertise and exceptional communication skills.
- Drive Solutions & Action : Be proactive in resolving customer issues, handling everything from freight and inventory concerns to commercial exceptions, ensuring that no problem is too big or small.
- Monitor & Improve Satisfaction : Keep your finger on the pulse of customer satisfaction, using feedback to continuously improve and implement corrective actions to ensure our clients’ needs are always met.
- Support & Lead : Assist with both high-volume and lower-volume customers, while also contributing to key accounts and strategic growth initiatives to drive success across the board.
Benefits
- Competitive Pay & Benefits : Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
- Work-Life Balance : Flexible hybrid work options to help you achieve the perfect work-life balance.
- Generous Time Off : Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
- Retirement & Growth : 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
- Parental Leave : Because we care about your family and your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
