Customer Advocate

ImageFIRST Healthcare Laundry Specialists•Bartlesville, OK

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! This is a route-based, service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies, to grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork, and to be ImageFIRST’s “face” to our customers and potential customers. SCHEDULE: Flexible schedule determined by changing route needs with service leadership oversight.

Requirements

High school diploma or equivalent
Valid driver’s license
Excellent driving record
DOT Medical Certification
Background check and pre-employment drug screen required
Ability to drive commercial motor vehicle – 24’ box truck – for up to 10 hours daily
Ability to lift 100 pounds on a consistent basis

Nice To Haves

Minimum of 2 years of driving experience
Sense of direction/knowledge of area
Professional appearance
Exceptional customer service/communication skills

Responsibilities

Promote and execute the ImageFIRST Way, including
Our Purpose, which is to build the company by positively impacting the lives of our associates, customers, and community.
Our Values, which are Be Safe, Be Honest, Be Respectful, and Be Remarkable
Our Service Vision, which is to create a positive moment with every interaction.
Build and maintain strong, trust-based relationships with customers through transparent communication, personalized service, and consistent delivery with the goal of fostering loyalty and satisfaction.
Safely operate and drive truck with capacity under 3 tons to transport materials and products.
Inspect vehicle, equipment, and supplies and communicate with service leadership repair needs, PMs, and accidents.
Safely load truck by ensuring all customer orders are loaded in accordance with delivery invoices.
Safely unload truck by ensuring all product is removed from truck, and truck is clean and sanitized.
Maintain records such as vehicle log, record of cargo, and billing statements.
Operate hand-held to perform product inventories, obtain contract renewals, present billing invoices for payment, collect receipts/payments.
Attend team meetings as required.
Conduct routine account reviews to identify challenges and opportunities to add additional product.
Meet all required metrics and KPIs with daily check-ins with Route Analyst.