Customer Experience Advocate

Clayton Homes • Columbus, OH

9d

About The Position

About The Role: Arbor Homes is currently looking to hire a Customer Advocate for our Columbus and Cincinnati/Dayton divisions. This advocate would be based in Columbus, Ohio. Responsible for ensuring that buyers have a smooth, transparent, and positive journey from initials interest to post closing. Their role bridges the sales, construction and customer service to enhance satisfaction, build trust and drive referrals. Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! What’s In It For You? Base Salary + Bonus Opportunities Advancement Opportunities Exposure to Executive Leadership Team Outings and Company-Sponsored Volunteer Events 4 weeks of Paid Time Off! Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc. Leadership Academy - Training Programs for Professional Growth.

Requirements

• Strong communication and empathy
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Solid written and verbal communication skills
• Professional attitude and appearance
• Proficiency in Microsoft Office Suite

Responsibilities

• Provide exceptional customer experience
• Interact with customers on the phone through the home buying process.
• Identify training content based on customer reviews (trends in what the customer is saying)
• Training and mentoring peers to maintain customer experience
• Follow-up to customers with negative reviews to make sure we have completed their request
• Perform trend analysis on Avid/NPS buyers experience survey
• Monthly travel between both Ohio divisions
• Minimal travel to Kentucky and Indiana markets
• Any other duties as assigned

Benefits

• Base Salary + Bonus Opportunities
• Advancement Opportunities
• Exposure to Executive Leadership Team
• Outings and Company-Sponsored Volunteer Events
• 4 weeks of Paid Time Off!
• Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
• Leadership Academy - Training Programs for Professional Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees