Customer Experience Accounts Receivable Supervisor
About The Position
Collections Supervisor will support the Credit and Collections function within a BSC. The Collections Supervisor is responsible for the daily activities of Collectors related to the collection function, including regional and/or cross-business unit customer accounts and close coordination with Division and Regional Company management. This will require an experienced person that has an understanding of collections, customer service, dispute identification and commercial transactions. Supervise a team of approximately 6-9 customer experience representatives for National/Strategic accounts. Scheduling, training, performance evaluation, coaching, and deployment of resources within the department. Provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Division and Regional Companies in order to help effectively maximize sales growth and profitability. The position will require the ability to lead a team of collectors in order to achieve the goals of the organization.
Requirements
- High school diploma or equivalent
- Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.
- Proven track record of managing and motivating a team in a fast-paced environment.
- Strong understanding of accounts receivable principles, collection techniques, and credit management.
- Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation
- Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.
Nice To Haves
- Previous manufacturing experience a plus
Responsibilities
- Supervise a team of approximately 6-9 customer experience representatives for National/Strategic accounts.
- Scheduling, training, performance evaluation, coaching, and deployment of resources within the department.
- Provide training and development of Collectors to maximize receivables turnover, minimize risk of loss and provide support to the Division and Regional Companies in order to help effectively maximize sales growth and profitability.
- Lead a team of collectors in order to achieve the goals of the organization.
Benefits
- medical, dental, and vision plans
- short-term and long-term disability
- life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- pre-tax commuter transportation benefit
- parental leave
- vacation, sick time, floating holidays, jury duty and funeral/bereavement leave
- paid holidays for all eligible full-time employees
- 401k plan with company matching funds
- tuition reimbursement
- discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
