CUSTOMER ENGINEER

GLOBAL HOLDINGS TULSA LLC•Tempe, AZ

5d•$80,000 - $95,000•Hybrid

About The Position

We are seeking a highly motivated Customer Engineer to join our team. This role combines technical expertise with strong customer engagement skills. The ideal candidate will thrive in a fast-paced environment, balancing hands-on technical troubleshooting, project management, and customer-facing interactions. As a Customer Engineer, you will work directly with clients to ensure successful solution implementations, resolve technical challenges, and serve as a trusted advisor who bridges the gap between business needs and technical execution.

Requirements

Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
1–3 years of experience in a technical, customer-facing role (e.g., Customer Engineer, Implementation Engineer, Solutions Consultant, or Technical Project Manager).
Strong technical troubleshooting skills, with the ability to analyze issues across complex systems and integrations.
Proven project management skills with the ability to manage multiple initiatives simultaneously.
Excellent communication and presentation abilities, both written and verbal.
Strong customer engagement and relationship-building skills.

Nice To Haves

Experience with SaaS platforms, APIs, or system integrations.
Familiarity with CRM, financial technology, or debt settlement systems is a plus.
PMP, ITIL, or other relevant certifications.

Responsibilities

Act as the primary technical point of contact for assigned customer accounts.
Lead and support customer projects, including planning, coordination, and execution.
Diagnose, troubleshoot, and resolve technical issues across software, integrations, and system environments.
Collaborate with internal teams (engineering, product, support) to address customer needs and drive solution delivery.
Provide technical guidance, product demonstrations, and best practices to clients.
Document customer requirements, workflows, and technical specifications.
Track, manage, and communicate project progress, risks, and deliverables.
Support training and enablement sessions for client stakeholders.

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