Customer Engineer

Cresta

2d

About The Position

As a Customer Engineer, you’ll act as a Solution Architect, serving as the technical authority on how Cresta integrates with platforms like AWS Connect, Genesys, and Five9. You’ll help design, build, and deliver our cutting-edge solutions for enterprise contact centers, ensuring customers achieve meaningful results through real-time coaching and agent efficiency tools.
You’ll work across multiple customer projects, manage deadlines independently, and participate in sales calls to remove technical barriers. This role calls for a full-stack developer with a strong customer focus and the ability to connect technical execution to business value.

Requirements

• Blend of sales enthusiasm, technical confidence, and precise execution.
• Experience with Contact Center/Customer Experience platforms (AWS Connect, Genesys, Five9, etc.).
• Proficiency with APIs, SDKs, AWS, Git, and hands-on coding in Go, Python, and JavaScript.
• Ability to think big but deliver simple, impactful solutions.
• Strong organizational skills to manage complex projects with multiple stakeholders.
• Consultative approach to problem-solving and ability to build strong relationships with technical stakeholders.

Responsibilities

• Collaborate with customers to determine the best integration approach.
• Meet deadlines for solution delivery in partnership with Implementation Managers and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, integrated with contact center chat or voice platforms.
• Test deployed applications, troubleshoot issues, and implement bug fixes.
• Provide clear, timely updates to stakeholders.

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees