Customer Engineer

VIATEQ Corporation

13h•Remote

About The Position

VIATEQ is looking for a motivated Customer Engineer to join our team. In this role, you'll act as the technical authority on how Cresta software integrates with Amazon Connect, Genesys, and Five9. You’ll help design, build, and deliver advanced solutions for enterprise contact centers, enabling teams to drive measurable improvements through real-time coaching and agent efficiency tools. You’ll support multiple customer engagements at once, manage timelines independently, and joining sales and stakeholder calls to address technical requirements and remove implementation blockers. This role is well-suited for a full-stack engineer with a strong customer mindset who can translate hands-on technical work into clear business impact. This position is fully remote and requires a reliable internet connection.

Requirements

Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments
Experience working with contact center or customer experience platforms such as Amazon Connect, Genesys, Five9, or similar technologies
Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript
Ability to design scalable solutions while delivering clear, practical, and high-impact outcomes.
Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously.
Experience applying a consultative, solutions-oriented approach to problem-solving and building trusted relationships with technical and business stakeholders.

Responsibilities

Collaborate with the pre-sales team to determine the best integration approach for customers
Partner with Implementation Managers and cross-functional stakeholders to deliver post-sales solutions on schedule
Design, build, and deploy applications using Cresta software integrated with contact center chat or voice platforms.
Test, monitor, and troubleshoot deployed applications, implementing fixes and enhancements as needed.
Provide clear, timely updates to stakeholders.