Customer Engineer, Senior - Wearables

Qualcomm•Santa Clara, CA

About The Position

This position is within Qualcomm's Customer Engineering Group, which works closely with customers to take their products from concept to commercialization. The team is involved in all aspects of an embedded software product launch, including architecture, software and hardware design, feature prototyping, documentation, feature integration, software customization, performance optimization and improvement, as well as other debugging efforts critical to successful product launches. We are seeking candidates with strong hands-on experience in the design, development, and debugging of embedded systems, including Linux, Android, Chrome, hypervisors, bootloaders, and related technologies. The role involves triaging customer issues related to system stability (kernel, drivers, bootloaders, hypervisors), handling customer Q&A, analyzing and troubleshooting problems, collaborating with other engineering and business teams within Qualcomm, providing on-site support, conducting root cause analysis, and proposing and implementing preventive measures for process improvement. The candidate must be able to quickly ramp up on existing projects, understand Qualcomm platform hardware and software driver architecture, read and write technical specifications and requirements, demonstrate strong analytical and problem-solving skills, and work closely with external customers to ensure timely product launches. Successful candidates will have the opportunity to work on cutting-edge compute technologies from leading OEMs and see projects through to commercialization.

Requirements

Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field.
1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
1+ year of any combination of academic and/or work experience with debugging techniques.

Nice To Haves

3 years Software Applications Engineering, Software Development experience in academic or industry setup.
Master's degree in Engineering, Information Systems, Computer Science, or related field.
Strong C/C++ Programming skills
Sound knowledge of Linux kernel architecture, multi-threaded systems, data structures, computer architecture, microprocessor internals and software engineering fundamentals.
Familiarity with Clock/Bus/Memory drivers, Boot loaders, Hypervisors, etc.
Experience with Qualcomm software platforms.
Software Applications Engineering, Software Development or related work experience.
Experience in a customer-facing role.
Exposure to boot architectures (uBoot, Bootloader, UEFI).
Experience using software management systems (e.g. GIT, P4, GERRIT).
Experience with debugging techniques for stability issues, and using gdb, JTAG/Trace32 to perform operations such as setting breakpoints, single stepping, examining variable values, examining memory, examining registers.
Good problem solving & analysis skills; Good communication and enthusiasm to learn.
Ability to learn and work together in a team. Must be a Team player.
Strong communication skills, ability to communicate technical information in concise and clear manner

Responsibilities

Software Applications Engineering, Software Development experience, or related work experience.
Debug and resolve issues on Linux/Android platforms (stability, functionality, customization).
Customize Linux drivers for Qualcomm ASICs based on OEM needs.
Collaborate with cross-functional teams to ensure timely delivery.
Will be working on SoCInfra, Boot SW driver development, Stability issues debugging in customer engineering team.

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