Senior Customer Success Engineer

Common Room

2d•Remote

About The Position

As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success. The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale.

Requirements

5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)
Deep expertise with CRMs and Integrations
Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders
Proven track record building leverage through documentation, templates, and process improvement
Demonstrated ability to own outcomes in ambiguous technical environments
Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)
Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)
You think in systems, not tickets
You navigate ambiguity with confidence when there's no objectively "right" answer
You build trust in uncertainty and help customers move forward when data definitions are evolving
You enable others to succeed through documentation, teaching, and upskilling teammates
You balance technical correctness with customer urgency
You proactively identify patterns and see systemic issues behind individual escalations
You communicate with clarity and translate technical complexity for non-technical stakeholders
You care deeply about customer outcomes and sustainable, scalable delivery

Nice To Haves

Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)
Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)

Responsibilities

Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Act as a technical escalation point during onboarding and post-launch.
Facilitate alignment with stakeholders on how to measure and attribute value
Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions
Maintain customer trust when technical answers aren't black-and-white
Create reusable templates, playbooks, and documentation that reduce cycle time
Identify patterns across escalations and advocate for permanent Product fixes
Maintain a technical knowledge base that enables teams to self-serve
Support IMs on complex onboarding projects requiring deep technical expertise
Partner with CSMs to ensure technical issues do not hinder adoption or value realization
Own recurring technical issues post-launch
Represent customer voice in technical product discussions
Collaborate with Product & Engineering on bug triage, feature requests, and release readiness.
Drive systemic improvements based on common patterns observed across customers

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle