Senior Customer Success

Nomic•New York, NY

7d•Remote

About The Position

About Nomic Nomic is the domain-specific AI platform accelerating the design and construction of the Built World. Nomic securely connects to existing data silos and infrastructure, enabling designers, engineers, and asset owners to automate work over drawings, specifications, standards, and firm knowledge. The Nomic Platform delivers turnkey AI workflows for high-value tasks like submittal review, code compliance, QA/QC, and project research. Nomic’s Developer API enables internal engineering teams to build bespoke AI implementations using domain-specific models purpose-built for complex, multimodal documents. With Nomic, every employee at a firm operates with the knowledge, quality, and speed of its most senior principals, enabled by AI agents grounded in real project data and governed by enterprise security. The Role We are hiring a Senior Customer Success Manager to own outcomes, retention, and expansion for Nomic’s enterprise customers, with selective ownership of strategic mid-market accounts. This is a senior, commercially oriented role responsible for growing and deepening Nomic’s largest relationships. You will act as a strategic partner to customer leadership, ensure Nomic is embedded in core project workflows, and drive measurable ROI across adoption, renewals, and expansion.

Requirements

5+ years in Customer Success, Strategic Accounts, or Technical Account Management
Proven experience owning enterprise renewals and expansions
Track record of growing large accounts through upsell and cross-sell
Experience building out processes and playbooks from scratch
Commercially minded and comfortable owning revenue outcomes
Credible with senior customer stakeholders
Strong understanding of technical or data-driven platforms

Nice To Haves

Experience in AEC, infrastructure, or adjacent industries
Familiarity with ACC, Procore, Bluebeam, Egnyte, or BIM tools
Building out success teams

Responsibilities

Own post-onboarding relationships for enterprise customers
Serve as the primary strategic partner to executive and operational stakeholders
Drive adoption across teams, projects, and departments
Lead renewals in partnership with Sales
Identify and execute upsell and cross-sell opportunities
Tie platform usage to measurable business outcomes and ROI
Guide customers in applying Nomic to workflows such as RFI response, submittal review, drawing QA/QC, and code compliance
Monitor account health and proactively address adoption risk
Run executive-level check-ins focused on value delivery
Provide structured customer feedback to Product and Engineering
Validate roadmap priorities with enterprise customers
Coordinate closely with Onboarding and FDE teams during expansion